Frequently Asked Questions

Find answers to common questions about our car rental services

Booking & Reservations

Driver Requirements

Insurance & Coverage

Fuel & Mileage

Pickup & Return

Cross-Border Travel

Payment & Pricing

Vehicle & Equipment

Loyalty Program

Electric Vehicles & Charging

VIP Airport Transfer

Still Have Questions?

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+961 71 003 003

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Frequently Asked Questions

Booking & Reservations

How do I make a reservation?

Can I modify or cancel my reservation?

Do I need to pay a deposit?

Driver Requirements

What is the minimum age to rent a vehicle?

What documents do I need?

Can someone else drive the rental car?

Insurance & Coverage

What insurance is included?

What is not covered by insurance?

Do I need additional insurance?

Fuel & Mileage

What is your fuel policy?

Are there mileage limits?

What about electric vehicles?

Pickup & Return

Where can I pick up the vehicle?

Can I return the car to a different location?

What if I return the car late?

Cross-Border Travel

Can I drive to Syria?

What documents do I need for cross-border travel?

Are there additional fees for cross-border travel?

Payment & Pricing

What payment methods do you accept?

When do I pay?

Are there any hidden fees?

Vehicle & Equipment

Can I request a specific vehicle model?

Do you provide GPS and child seats?

What if the vehicle breaks down?

Loyalty Program

How does the YallaGo loyalty program work?

What are the loyalty tiers?

Do my points expire?

Electric Vehicles & Charging

What electric vehicles do you offer?

Where can I charge the electric vehicle?

Is charging included in the rental price?

VIP Airport Transfer

What is the VIP Airport Transfer service?

How do I book a VIP Airport Transfer?

What's included in the VIP service?

Still Have Questions?

Call Us

WhatsApp

Email Us