Last updated: February 2026
We collect information you provide directly to us when using our Service, including: your name, email address, phone number, driver's license information, payment details, and booking preferences. We also automatically collect certain information about your device and usage of our platform, including IP address, browser type, and pages visited.
We use the information we collect to: process and manage your vehicle rentals, communicate with you about your bookings and account, provide customer support, send promotional offers and updates (with your consent), improve our services and user experience, comply with legal obligations, and ensure the safety and security of our fleet and customers.
Our vehicles are equipped with GPS tracking devices for fleet management, security, and emergency assistance purposes. Location data is collected during the rental period and is used solely for operational purposes including vehicle recovery, roadside assistance, and fleet optimization. This data is not shared with third parties except as required by law.
We do not sell your personal information to third parties. We may share your information with: insurance providers (when processing claims), payment processors (to complete transactions), law enforcement (when required by law or court order), and service providers who assist us in operating our platform. All third-party service providers are contractually obligated to protect your data.
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences. Essential cookies required for the platform to function cannot be disabled.
You have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), opt out of marketing communications, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the information provided below.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Rental records are retained for a minimum of 5 years in accordance with Lebanese commercial law. You may request deletion of your account data at any time, subject to legal retention obligations.
For questions about this Privacy Policy or to exercise your data rights, please contact us at:
YallaGo Car Rental
Raouché, Beirut - Facing Bay Rock Cafe
Phone: +961 7 100 3003
WhatsApp: +961 7 100 3003